Reporting directly to President and CEO Matthew Freeman, she will focus on delivering outstanding service to State National’s business partners, helping them mitigate portfolio risk as they navigate the challenges of today’s technological and economic environment.

Freeman praised Muhia’s customer-centric approach and ability to foster strategic partnerships as key factors that will benefit State National and parent company Markel. “Terry’s collaborative nature and strategic mindset make her a key addition to our executive team, and I eagerly await the contributions she will bring to our organization,” Freeman said.

Muhia’s leadership as Head of Program & Partner Management at CUNA Mutual Group during its evolution into TruStage demonstrated her skill in driving business growth as well as her understanding of credit unions, banking, risk management, and insurance, which are central to continuing State National’s 50-year legacy of technological innovation and superior client service.

Trace Ledbetter, former EVP of Service, highlighted State National’s commitment to adapting its service model to meet client needs. “Whether that meant onsite delivery in our early years or today’s centralized service model, State National has always structured itself in response to what is most effective for our clients,” he said. “That singular focus on customer experience is one of the big things that stood out to me about Terry, and I’m confident she will continue that same dedication to State National’s clients.”